Terms & Conditions

International House Removal Terms and Conditions

First Base Freight Ltd - Our Contract Terms & Conditions and Extra Care Handling Charge explained.

Packing Your Goods

If you are packing your own goods, we will reimburse you up to the value of £50 pounds if you purchase materials through our affiliate scheme with Kite Packaging. The discount will be deducted from your shipping/removal invoice on receipt of your order paid order confirmation from Kite Packaging. Please forward a copy of your order confirmation to us straightaway. To access this great offer please click on the link FREE BOX OFFER.

First Base Freight Ltd will not pay for the loss or damage to goods packed by the customers, only if there is total loss of a consignment. If you find this unacceptable, you must allow First Base Freight Ltd to pack your goods.

First Base Freights Extra Care Handling Charge is specifically tailored for customers needs and we strongly advise that you purchase our full New for Old Extra Care Handling Charge to avoid disappointment. Please see further below; for more information regarding this cover.

If you have any questions or queries, Please call or e-mail First Base Freight Ltd:

Tel: +44 (0)1495 320540
Mob: +44(0)7513 898320
Fax: +44(0)1495 214852
Email: Info@firstbasefreight.com

First Base Freight Ltd
International House
13 Hyde Place
NP13 2RT
Company Reg No: 6450674
VAT Number: GB941 6067 26


The quotation assumes ease of access and parking of our vehicle adjacent to the house for loading and unloading. Any parking permits or parking dispensation will need to be obtained by the Customer prior to our collection. Any parking fines incurred will be passed on to you. An additional charge is added for premises with difficulties or above the first floor. Any items which are required to be removed from your property that are situated within the loft, must be removed by the Customer from the loft prior to First Base Freights arrival at the property. We are not insured to remove items from the loft due to risk of damage to the property and/or our staff. Please inform us in advance of any heavy lifting required such as pianos and safes and any likely difficulties with a large Removal vehicle so we may make provisions which may be chargeable. Waiting for keys at the new property may incur an additional charge. First Base Freights Storage facilities are available, Please call for more details.

Disassemble/Assembly of Furniture & Disconnection/Connection of Property Services

Disassemble can be provided upon request. Please inform us in advance and ensure that any special tools required for disassemble are available for us on your moving day. Any tradesman services such as the disconnection of a washing machine and/or lighting must be arranged by the Customer in advance through qualified Contractors as First Base Freight are unable to provide such services.

First Base Freight Ltd Extra Care Handling Charge Cover Explained

Our Extra Care Handling Charge Cover is extended to indemnify the client against All Risks of loss or damage to household removals arising from any fortuitous cause during loading or unloading of the conveying vehicle or transit therein but excluding:

  • Loss or damage to food & drink, furs, Jewellery, watches, precious metals and precious stones, deeds, bonds, Bills, of Exchange, Promissory Notes, Money or securities for money stamps of all kinds, Manuscripts and other documents.
  • Loss or damage caused by or arising from wear & tear, gradual deterioration, mildew, moth, vermin, or any progress of cleaning, repairing or restoring.
  • Loss or damage to self-assembly furniture unless dismantled prior to the day of removal and paid for.
  • Mechanical or Electrical derangement unless caused by external means.
  • Breakage of owner- packed goods unless caused by a major accident to the means of conveyance.
  • Loss or damage occurring in premises where the goods are stored or warehoused unless the cover is granted elsewhere in this policy.

In the event of loss or damage to any article forming a pair or set, the indemnity granted hereunder shall be limited to the proportionate value that that article bears to the total value of the pair or set and no additional depreciation shall be paid. All items in the move that are valued over £250 - must be specified in advance of collection. Provided always that if at the time of an event resulting in a claim under this extension the value of the goods shall exceed the amount stated in the policy schedule the Company will only be responsible for such proportion of the loss as the amount stated in the said schedule bears to the actual value of the goods. Its a condition precedent to liability under this extension that the client shall obtain a value inventory in respect of the goods, prepared prior to commencement of transit and signed by the owner of the goods. Any discrepancies and complaints should be notified to the company in writing within 48 hours of the move. If customers want to discuss and negotiate alternative terms and conditions they may. Depending on the request it may be necessary to increase the Extra Care Handling Charge price.

Special Cases

Please note the following:

  • First Base Freight Ltd excludes liability for Jewellery and other similar items
  • First Base Freight Ltd limits the companys liability to £40 per item in the event of loss or damage caused as a result of our negligence
  • First Base Freight Ltd limits the companys liability to £75 per premises in the event of damage to your premises
  • First Base Freight Ltd excludes liability for owner packed goods other than negligence
  • First Base Freight Ltd specifies the time limits for submitting claims for loss or damage
  • Jewellery and other items should not be included for removal.

If you want to do your own packing you need to consider the following:

  • First Base Freight Ltd is responsible for the loss or damage caused by its negligence. Goods may be damaged by other causes over which a removal contractor has no control.
  • Our limit of liability is £40 per item or box and this will not be enough for some items.

First Base Freight Ltd recognises that its customers need proper financial protection and offers "Extra Care Handling Charge" to cover goods while they are being packed, loaded, transported, unloaded and unpacked by First Base Freight Ltd. If your move involves storage, this can be arranged too.

What Type of Extra Care Handling Charge Do I Require?

First Base Freight Ltd recommends to all customers that they take out Full "All Risks" - Extra Care Handling Charge. This does not literally cover anything that may happen, but does include cover for damage by breakage, vehicle accidents, fire, storm and theft.

New For Old Extra Care Handling Charge

If something is totally lost or destroyed you will be paid the new replacement value or the item will be replaced as new. If the item can be repaired, our agent will arrange this if it is cheaper and gives a satisfactory result.

Like For Like Extra Care Handling Charge

Claims will be settled on the basis of the new value minus an allowance for age, wear and tear. Check the value of your goods. Once you have decided between "new for old " and "like for like" you must calculate the value of your goods. This is your responsibility, because neither First Base Freight, nor our agent/3rd Party Sub-Contractors know the value of your property.

Claims Time Limit

For goods delivered by First Base Freight Ltd, claims must be notified within 48 hours of delivery. If another company collects goods from a First Base Freight Ltd, claims must be notified when the goods are handed out by the First Base Freight Ltd staff. Our agent will refuse to pay claims if you do not adhere to these time limits.

In the removals industry, limited liability is standard practice because the mover does not know the value of a customers goods.

We encourage all our customers to take out 'Extra Care Handling Charge' as outlined above, to cover themselves against losses greater than the limits set out in our terms and conditions and for risks where they have no rights of recourse against the removal contractor.

Provision Of Service

We will do our best to provide service to you by any date we have agreed with you but we do not guarantee to do so.

Matching Pairs and Full Sets Of Items

Like most household contents policies, if one of a pair of items or part of a set is lost or damaged, our agent will only pay for the individual item that is lost or damaged. Our agent will not pay for the replacement of the entire set.

Mechanical And Electrical Breakdown

It is not possible for International House Removals or our agent to check that electrical goods are working before a move takes place and our agent obviously have no responsibility for pre-existing damage.

This means that our agent will only pay for mechanical and electrical breakdown or derangement if there is obviously damage to outer casings.

Damp & Mildew

From time to time First Base Freight Ltd receives Notice from customers for items that appear damp or damaged by mould or mildew. Be aware that the company's warehouses are not heated. In winter, the ambient temperature and humidity in a warehouse is much lower than a centrally-heated home. The higher temperature at home means that its air is almost certainly more humid. If soft furnishings, upholstered furniture, bedding and curtains come from a warm environment into a cold environment, the air in the fibres will cool and deposit a 'moisture load', and a feeling of dampness.

This arises because the temperature and humidity in your house is high, not because the warehouses leak! We are happy to discuss this with you.

Credit & Debit Card Transactions

I authorise you to charge my credit or debit card with all charges I have been notified of and any charges pursuant to my varied instruction in addition to charges incurred but not foreseen. I accept the 2.95% surcharge applicable for all debit or credit card transactions.

Jurisdiction/Governing Law

Users of International House Removals pages submit to the jurisdiction of the UK & Wales courts and this Site is governed by UK law

Charges If You Postpone Or Cancel The Removal

If you postpone or cancel this contract, we may charge according to how much notice is given.

  1. More than 14 days before the removal was due to start; NIL
  2. Less than 14 days, but more than 8 days before the removal was due to start; 30% of the removal charge.
  3. Less than 8 days before the removal was due to start; 60% of the removal charge.
  4. On the day before the move 100% of the removal charge.

Quote Validity

Your Removal Quotation letter is valid for a maximum period of 30 Days.

First Base Freight Ltd: Standard Trading Conditions for International Removals Edition 1, 2012


Definitions and Application

  1. In these conditions the following words shall have the following meanings:

    "Consignee" the Person to whom the goods are consigned
    "Customer" any Person at whose request or on whose behalf the Company undertakes any business or provides advice, information or services
    "Direct Representative" the Company acting in the name of and on behalf of the Customer and/or Owner with H.M. Revenue and Customs ("HMRC") as defined by Council Regulation 2193/92 or as amended
    "Goods" the cargo to which any business under these conditions relates
    "Person" natural person(s) or anybody or bodies corporate
    "SDR" are Special Drawing Rights as defined by the International Monetary Fund
    "Transport Unit" packing case, pallets, container, trailer, tanker, or any other device used whatsoever for and in connection with the carriage of Goods by land, sea or air
    "Owner" the Owner of the Goods or Transport Unit and any other Person who is or may become interested in them
    1. Subject to sub-paragraph below, all and any activities of the Company in the course of business, whether gratuitous or not, are undertaken subject to these conditions.

    2. If any legislation, to include regulations and directives, is compulsorily applicable to any business undertaken, these conditions shall, as regards such business, be read as subject to such legislation, and nothing in these conditions shall be construed as a surrender by the Company of any of its rights or immunities or as an increase of any of its responsibilities or liabilities under such legislation, and if any part of these conditions be repugnant to such legislation to any extent, such part shall as regards such business be overridden to that extent and no further.

  2. The Customer warrants that he is either the Owner or the authorised agent of the Owner and, also, that he is accepting these conditions not only for himself, but also as agent for and on behalf of the Owner.

Quote Validity

    1. Subject to clauses 11 and 12 below, the Company shall be entitled to procure any or all of the services as an agent, or, to provide those services as a principal.

    2. The Company reserves to itself full liberty as to the means, route and procedure to be followed in the performance of any service provided in the course of business undertaken subject to these conditions.

  1. When the Company contracts as a principal for any services, it shall have full liberty to perform such services itself, or, to subcontract on any terms whatsoever, the whole or any part of such services.

    1. When the Company acts as an agent on behalf of the Customer, the Company shall be entitled, and the Customer hereby expressly authorises the Company, to enter into all and any contracts on behalf of the Customer as may be necessary or desirable to fulfil the Customers instructions, and whether such contracts are subject to the trading conditions of the parties with whom such contracts are made, or otherwise.

    2. The Company shall, on demand by the Customer, provide evidence of any contract entered into as agent for the Customer. Insofar as the Company may be in default of the obligation to provide such evidence, it shall be deemed to have contracted with the Customer as a principal for the performance of the Customer's instructions.

  2. In all and any dealings with HMRC for and on behalf of the Customer and/or Owner, the Company is deemed to be appointed, and acts as, Direct Representative only.

    1. Subject to sub-clause below, the company

      1. has a general lien on all Goods and documents relating to Goods in its possession, custody or control for all sums due at any time to the Company from the Customer and/or Owner on any account whatsoever, whether relating to Goods belonging to, or services provided by or on behalf of the Company to the Customer or Owner. Storage charges shall continue to accrue on any Goods detained under lien;

      2. shall be entitled, on at least 30 days notice in writing to the Customer, to sell or dispose of or deal with such Goods or documents as agent for, and at the expense of, the Customer and apply the proceeds in or towards the payment of such sums;

      3. shall, upon accounting to the Customer for any balance remaining after payment of any sum due to the Company, and for the cost of sale and/or disposal and/or dealing, be discharged of any liability whatsoever in respect of the Goods or documents.

    2. When the Goods are liable to perish or deteriorate the Companys right to sell or dispose of or deal with the Goods shall arise immediately upon any sum becoming due to the Company, subject only to the Company taking reasonable steps to bring to the Customers attention its intention to sell or dispose of the Goods before doing so.

  3. The Company shall be entitled to retain and be paid all brokerages, commissions, allowances and other remunerations customarily retained by, or paid to, freight forwarders

    1. Should the Customer, Consignee or Owner of the Goods fail to take delivery at the appointed time and place when and where the company is entitled to deliver, the Company shall be entitled to store the Goods, or any part thereof, at the sole risk of the Customer or Consignee or Owner, whereupon the Companys liability in respect of the Goods, or that part thereof, stored as aforesaid, shall wholly cease. The Companys liability, if any, in relation to such storage, shall be governed by these conditions. All costs incurred by the Company as a result of the failure to take delivery shall be deemed as freight earned, and such costs shall, upon demand, be paid by the Customer.

    2. The Company shall be entitled at the expense of the Customer to dispose of or deal with (by sale or otherwise as may be reasonable in all the circumstances):-

      1. after at least 30 days notice in writing to the Customer, or (where the Customer cannot be traced and reasonable efforts have been made to contact any parties who may reasonably be supposed by the Company to have any interest in the Goods) without notice, any Goods which have been held by the Company for 90 days and which cannot be delivered as instructed; and

      2. without prior notice, any Goods which have perished, deteriorated, or altered, or are in immediate prospect of doing so in a manner which has caused or may reasonably be expected to cause loss or damage to the Company, or third parties, or to contravene any applicable laws or regulations.

    1. No insurance will be effected except upon express instructions given in writing by the Customer and accepted in writing by the Company, and all insurances effected by the Company are subject to the usual exceptions and conditions of the policies of the insurers or underwriters taking the risk. Unless otherwise agreed in writing, the Company shall not be under any obligation to effect a separate insurance on the goods, but may declare it on any open or general policy held by the Company.

    2. Insofar as the Company agrees to effect insurance, the Company acts solely as agent for the Customer, and the limits of liability under clause 26(A) (ii) of these conditions shall not apply to the Companys obligations under clause 11.

    1. Except under special arrangements previously made in writing by an officer of the Company so authorised, or made pursuant to or under the terms of a printed document signed by the Company, any instructions relating to the delivery or release of the Goods in specified circumstances (such as, but not limited to, against payment or against surrender of a particular document) are accepted by the Company, where the Company has to engage third parties to effect compliance with the instructions, only as agents for the Customer.

    2. Despite the acceptance by the Company of instructions from the Customer to collect freight, duties, charges, dues, or other expenses from the Consignee, or any other Person, on receipt of evidence of proper demand by the Company, and, in the absence of evidence of payment (for whatever reason) by such Consignee, or other Person, the Customer shall remain responsible for such freight, duties, charges, dues, or other expenses.

    3. The Company shall not be under any liability in respect of such arrangements as are referred to under sub-clause (A) and (B) hereof save where such arrangements are made in writing, and in any event, the Companys liability in respect of the performance of, or arranging the performance of, such instructions shall not exceed the limits set out in clause 26(A) (ii) of these conditions.

  4. Advice and information, in whatever form it may be given, is provided by the Company for the Customer only. The Customer shall indemnify the Company against all loss and damage suffered as a consequence of passing such advice or information on to any third party.

  5. Without prior agreement in writing by an officer of the Company so authorised, the Company will not accept or deal with Goods that require special handling regarding carriage, handling, or security whether owing to their thief attractive nature or otherwise including, but not limited to bullion, coin, precious stones, jewellery, valuables, antiques, pictures, human remains, livestock, pets, plants. Should any Customer nevertheless deliver any such goods to the Company, or cause the Company to handle or deal with any such goods, otherwise than under such prior agreement, the Company shall have no liability whatsoever for or in connection with the goods, howsoever arising.

  6. Except pursuant to instructions previously received in writing and accepted in writing by the Company, the Company will not accept or deal with Goods of a dangerous or damaging nature, nor with Goods likely to harbour or encourage vermin or other pests, nor with Goods liable to taint or affect other Goods. If such Goods are accepted pursuant to a special arrangement, but, thereafter, and in the opinion of the Company, constitute a risk to other goods, property, life or health, the Company shall, where reasonably practicable, contact the Customer in order to require him to remove or otherwise deal with the goods, but reserves the right, in any event, to do so at the expense of the Customer.

  7. Where there is a choice of rates according to the extent or degree of the liability assumed by the Company and/or third parties, no declaration of value will be made and/or treated as having been made except under special arrangements previously made in writing by an officer of the Company so authorised as referred to in clause 26(D).

The Customer

  1. The Customer warrants:

      1. that the description and particulars of any Goods or information furnished, or services required, by or on behalf of the Customer are full and accurate, and

      2. that any Transport Unit and/or equipment supplied by the Customer in relation to the performance of any requested service is fit for purpose, and

    1. that all Goods have been properly and sufficiently prepared, packed, stowed, labelled and/or marked, and that the preparation, packing, stowage, labelling and marking are appropriate to any operations or transactions affecting the Goods and the characteristics of the Goods.

      that where the Company receives the Goods from the Customer already stowed in or on a Transport Unit, the Transport Unit is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon, and

      that where the Company provides the Transport Unit, on loading by the Customer, the Transport Unit is in good condition, and is suitable for the carriage to the intended destination of the Goods loaded therein, or thereon.

  2. Without prejudice to any rights under clause 15, where the Customer delivers to the Company, or causes the Company to deal with or handle Goods of a dangerous or damaging nature, or Goods likely to harbour or encourage vermin or other pests, or Goods liable to taint or affect other goods, whether declared to the Company or not, he shall be liable for all loss or damage arising in connection with such Goods, and shall indemnify the Company against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith, and the Goods may be dealt with in such manner as the Company, or any other person in whose custody they may be at any relevant time, shall think fit.

  3. The Customer undertakes that no claim shall be made against any director, servant, or employee of the Company which imposes, or attempts to impose, upon them any liability in connection with any services which are the subject of these conditions, and, if any such claim should nevertheless be made, to indemnify the Company against all consequences thereof.

  4. The Customer shall save harmless and keep the Company indemnified from and against:-

    1. all liability, loss, damage, costs and expenses whatsoever (including, without prejudice to the generality of the foregoing, all duties, taxes, imposts, levies, deposits and outlays of whatsoever nature levied by any authority in relation to the Goods) arising out of the Company acting in accordance with the Customers instructions, or arising from any breach by the Customer of any warranty contained in these conditions, or from the negligence of the Customer, and

    2. without derogation from sub-clause (A) above, any liability assumed, or incurred by the Company when, by reason of carrying out the Customers instructions, the Company has become liable to any other party, and

    3. all claims, costs and demands whatsoever and by whomsoever made or preferred, in excess of the liability of the Company under the terms of these conditions, regardless of whether such claims, costs, and/or demands arise from, or in connection with, the breach of contract, negligence or breach of duty of the Company, its servants, sub-contractors or agents, and

    4. any claims of a general average nature which may be made on the Company.

    1. The Customer shall pay to the Company in cash, or as otherwise agreed, all sums when due, immediately and without reduction or deferment on account of any claim, counterclaim or set-off.

    2. The Late Payment of Commercial Debts (Interest) Act 1998, as amended, shall apply to all sums due from the Customer

  5. Where liability arises in respect of claims of a general average nature in connection with the Goods, the Customer shall promptly provide security to the Company, or to any other party designated by the Company, in a form acceptable to the Company.

Liability and Limitation

  1. The Company shall perform its duties with a reasonable degree of care, diligence, skill and judgment.

  2. The Company shall be relieved of liability for any loss or damage if, and to the extent that, such loss or damage is caused by:-

    1. strike, lock-out, stoppage or restraint of labour, the consequences of which the Company is unable to avoid by the exercise of reasonable diligence; or

    2. any cause or event which the Company is unable to avoid, and the consequences of which the company is unable to prevent by the exercise of reasonable diligence.

  3. Except under special arrangements previously made in writing by an officer of the Company so authorised, the Company accepts no responsibility with regard to any failure to adhere to agreed departure or arrival dates of Goods.

    1. Subject to clause 2(B) and 11(B) above and sub-clause (D) below, the Company's liability howsoever arising and, notwithstanding that the cause of loss or damage be unexplained, shall not exceed

      1. in the case of claims for loss or damage to Goods:

        1. the value of any loss or damage, or

        2. a sum at the rate of 2 SDR per kilo of the gross weight of any Goods lost or damaged whichever shall be the lower.

      2. subject to (iii) below, in the case of all other claims:

        1. the value of the subject Goods of the relevant transaction between the Company and its Customer, or

        2. where the weight can be defined, a sum calculated at the rate of two SDR per kilo of the gross weight of the subject Goods of the said transaction, or

        3. 75,000 SDR in respect of any one transaction, whichever shall be the least.

      3. in the case of an error and/or omission, or a series of errors and/or omissions which are repetitions of or represent the continuation of an original error, and/or omission

        1. the loss incurred, or

        2. 75,000 SDR (Special Drawing Right) in the aggregate of any one trading year commencing from the time of the making of the original error, and/or omission, whichever shall be the lower.

        For the purposes of clause 26(A), the value of the Goods shall be their value when they were, or should have been, shipped. The value of SDR (Special Drawing Right) shall be calculated as at the date when the claim is received by the Company in writing.

    2. Subject to clause 2(B) above and sub-clause (D) below, the Companys liability for loss or damage as a result of failure to deliver, or arrange delivery of goods, in a reasonable time, or (where there is a special arrangement under Clause 25) to adhere to agreed departure or arrival dates, shall not in any circumstances whatever exceed a sum equal to twice the amount of the Companys charges in respect of the relevant contract.

    3. Save in respect of such loss or damage as is referred to at sub-clause (B), and subject to clause 2(B) above and Sub-Clause (D) below, the Company shall not in any circumstances whatsoever be liable for indirect or consequential loss such as (but not limited to) loss of profit, loss of market, or the consequences of delay or deviation, however caused.

    4. On express instructions in writing declaring the commodity and its value, received from the Customer and accepted by the Company, the Company may accept liability in excess of the limits set out in sub-clauses (A) to (C) above upon the Customer agreeing to pay the Companys additional charges for accepting such increased liability. Details of the Companys additional charges will be provided upon request.

    1. Any claim by the Customer against the Company arising in respect of any service provided for the Customer, or which the Company has undertaken to provide, shall be made in writing and notified to the Company within 14 days of the date upon which the Customer became, or ought reasonably to have become, aware of any event or occurrence alleged to give rise to such claim, and any claim not made and notified as aforesaid shall be deemed to be waived and absolutely barred, except where the Customer can show that it was impossible for him to comply with this time limit, and that he has made the claim as soon as it was reasonably possible for him to do so.

    2. Notwithstanding the provisions of sub-paragraph (A) above, the Company shall in any event be discharged of all liability whatsoever and howsoever arising in respect of any service provided for the Customer, or which the Company has undertaken to provide, unless suit be brought and written notice thereof given to the Company within nine months from the date of the event or occurrence alleged to give rise to a cause of action against the Company.

Jurisdiction and Law

  1. These conditions and any act or contract to which they apply shall be governed by English and Welsh law and any dispute arising out of any act or contract to which these Conditions apply shall be subject to the exclusive jurisdiction of the English courts.